I have chosen a size and paid my deposit, now what do I do?

Thank you for your order! I will now need photos of your pets for the portrait. Please send the photos to info@chasemartinart.com. You’ll also get an email with all these instructions below.

How many photos should I send?

It’s best to send several photos, at least three but even more is great. If you’re ordering a single portrait that includes multiple pets please send photos that have ALL the pets in the images. I know this might be difficult, but combining pets from different photos produces less successful results due to scale and lighting differences.

Are there certain types of photos that work best?

Please take the time to send me original photos with good resolution - no screenshots or digital stickers please. But don’t worry - great photos can definitely be taken from your cell phone! As with buying a diamond, remember the four C’s: choose photos that are clear, close-up, showing character and providing contrast. Out of focus, grainy or dark photos make my work much harder. And it’s much better to be less than 3-5 feet from their subject depending on the size of the animal. Those close-up shots get much more detail! For example, it’s best if I can see the pet’s eyes clearly (if open). And although sending pics from various angles is great, it’s usually best to face the animal as opposed to looking down. But perhaps most importantly of all - don’t forget I want to see your pet’s character! If a photo shows them engaged in a favorite activity with their typical expression then the painting will feel even more authentic.

But what about contrast? How is that important for the photos?

As you know, painting is a two-dimensional medium which we want to appear three-dimensional. The best way to achieve this is when the subject is illuminated with great lighting and contrasting shadows. I have found that natural sunlight from early morning or late afternoon delivers the most lovely warm contrast and the most impressive results.

Will I get a chance to see the initial design?

Yes! I will let you know via email which photo I prefer. Then I will send you a photo of my initial sketch of the design. At that point you are welcome to provide additional feedback.

Can I make other requests for the design?

I welcome your feedback on design ideas. Keep in mind that the background will be relatively simple to focus on the pet, although I sometimes put in the edge of some furniture or other elements like grass or a favorite toy. But if you see something that you want me to change in the initial sketch please let me know. Once I start painting, however, I am committed to the design.

What about color preferences?

When I send you the initial sketch I will also likely discuss the colors I intend to use (although this might change somewhat during the artistic process.) This is a good opportunity for you to let me know if your color likes or dislikes, especially for the background. My goal is for the painting to go well with your décor and personal style. Of course, this doesn’t apply to pencil portraits.

When do I need to send in the remaining 50% payment?

Once I have completed the painting I will send you a photo of its final appearance and an invoice for the remaining payment plus shipping costs, if not picked up from Alameda, CA. Upon receipt of the balance I will mail your custom watercolor via USPS Priority Mail. Typically this takes up to three business days to arrive within the continental USA Six by six inch watercolor or pencil portraits will be mailed upon completion since no further payments are necessary.

You say it can takes less than thirty days from start to finish. What if I need it sooner?

Once I receive good photos, it usually takes me a few weeks to complete an order. Of course, during busy times like the holidays there might be a waiting list. Please let me know if you have a desired deadline.  If I am unable to meet it and you’d like to cancel I will refund your deposit within a week of your order.